Art. 1 Unless otherwise agreed in writing, the legal relationship between the parties is governed by these general terms and conditions of which the customer declares to have taken notice of, and which take precedence over the customer’s own general terms and conditions, if any.
Art. 2 The specifications and price offers are based on the currently valid values of wages and materials. If these undergo changes, we reserve the right to adjust the prices proportionally
Art. 3 Orders accepted by our representatives are only binding after our written order confirmation.
Art. 4 In case of cancellation of the order, the buyer shall owe a fixed compensation amounting to 10% of the value of the order.
Art. 5 Delivery terms are provided by way of information only and are not binding on the seller.
Art. 6 Our warranty obligation with regard to defects in the delivered goods does not extend beyond that of our suppliers.
Art. 7 The goods are shipped at the buyer’s risk. Unless otherwise stipulated, the transport costs shall be borne by the buyer.
Art. 8 If the buyer fails to collect the goods on the date communicated to him, we reserve the right, after expiry of a period of fifteen days, to regard the agreement as dissolved and this without prior notice of default.
Art. 9 Storage of the goods pending delivery or collection takes place at the buyer’s risk Any costs associated with the storage of the goods due to the buyer’s failure to meet the delivery date will be charged to the buyer.
Art.10 If, as a result of force majeure, strike, lock-out, etc., we are unable to execute the agreement, we reserve the right to terminate the agreement without any claim for compensation.
Art.11 We reserve the right to regard the agreement as terminated by operation of law and without prior notice of default in the event of bankruptcy, judicial reorganisation, manifest insolvency as well as in the event of any change in the buyer’s legal situation.
Art.12 Complaints concerning the delivery must reach us within eight days after the delivery and in any case before the use or pre-sale of the goods.
Art.13 Protests against the invoice must be made in writing and by registered letter within eight days of the invoice date. We request to always mention the date and number of the invoice in the protest.
Art.14 All invoices are payable upon receipt, unless explicitly stipulated otherwise.
Art.15 In the event of non-payment of the invoice within the stipulated term, interest on arrears at the rate of 1.5% per month of the invoice amount shall be due by operation of law and without prior notice of default from the due date. Likewise, a fixed compensation in the amount of 15% of the invoice amount (with a minimum of EUR 50) shall be payable by operation of law and without prior notice of default as compensation. Expenses related to unpaid bills of exchange or cheques as well as other income are not included in this fixed compensation and will be charged to the buyer separately.
Art.16 In case of non-payment, we reserve the right to stop further deliveries. We also reserve the right to regard the agreement as dissolved by operation of law and without prior notice of default for the whole or the part not yet performed.
Art.17 As long as the delivered goods have not been paid for, they shall remain the property of the seller. Notwithstanding Art.1583 of the Civil Code, the right of ownership over the sold goods is transferred to the buyer only after full payment of the agreed price. However, the risk passes to the buyer from the conclusion of the contract.
Art.18 If any clause of these terms and conditions should be invalid or unenforceable under applicable law, this shall not affect the validity or enforceability of the remaining clauses. In that case, the parties will negotiate in good faith a new valid or enforceable clause that is not substantially different from the void or unenforceable clause. In case the parties fail to negotiate a new valid or enforceable clause, the competent court may moderate the invalid or unenforceable clause to what is legally permissible.
Last revision 20.02.2025
The Workspace Company strives to act in accordance with the provisions of the applicable Belgian and European privacy legislation, including the Law of July 30, 2018, on the protection of natural persons with regard to the processing of personal data.
Please review our privacy policy, along with our general terms and conditions that apply to our various products and services. This privacy policy applies to all our customers and prospects, job applicants, (potential) suppliers, applicants requesting advice or a quotation, and all visitors and users of our websites, our presence on social media, and our (potential) mobile applications.
By requesting a quotation or advice from us, using these websites, social media, or (potential) mobile applications, using the products and services offered by The Workspace Company, participating in our activities, applying for a job with us, or supplying (or intending to supply) goods or services to us, you expressly agree to the way The Workspace Company collects and processes personal data. If you refuse to provide certain essential data, The Workspace Company may not be able to process your request.
1. Data Controller
The data controller is The Workspace Company BV, Galgenveldstraat 6, 8700 Tielt, with company number 0790.246.627 (hereinafter referred to as "The Workspace Company").
2. Security
The Workspace Company endeavors to implement technical and organizational measures to protect the provided and collected personal data from destruction, loss, accidental alteration, damage, accidental or unlawful access, or any other unauthorized processing of personal data.
To ensure this security, The Workspace Company uses encryption for communication between our website servers and your computer for certain data.
The number of staff members with access to your personal data is limited and restricted to those who require it to perform their duties.
3. Data Collection
"Personal data" refers to any information relating to an identified or identifiable natural person (hereinafter "Data").
Your Data may be collected in various ways, including when:
- You fill out an (online) form,
- You participate in a contest or promotion organized by The Workspace Company, whether online or offline,
- You use our services and products, whether online or offline,
- An order is confirmed and sent,
- You subscribe to a newsletter,
- You voluntarily submit your CV,
- You voluntarily provide your business card,
- You voluntarily leave your details during trade fairs, etc.,
- You participate in surveys, and so on.
The Workspace Company may collect your Data directly or obtain it from third parties, provided you have given your consent.
The Workspace Company collects the following categories of Data:
- Administrative and contact data: such as name, address, phone number, language preference, email address, etc.
- Data about your purchases or deliveries and data provided through the use or provision of our or your products and services.
- Data provided by third parties.
- Certain technical data: such as IP address, location data, etc.
4. Data Processing
The Workspace Company may process your Data for the following purposes:
- Offering or receiving products and services: to analyze, evaluate, and improve our offerings.
- Informing you: about our latest products, services, special offers, newsletters, or personalized offers.
- Administration: setting up, maintaining, supporting, and managing the products and services you use or provide.
- Studies and statistics: anonymizing your data for generating reports.
- Legal Obligations: in certain cases, we have an obligation to retain and/or disclose certain personal Data about you to governmental and/or judicial authorities.
In the context of the above processing activities, The Workspace Company may contact you via email, mail, social media, etc.
If you no longer wish to be contacted for commercial purposes, please inform us at:
The Workspace Company
Galgenveldstraat 6
8700 Tielt
Tel: +32 51 80 68 03
Email: info@theworkspacecompany.com
The Workspace Company will never share your personal data with third parties unless:
- You have given explicit consent,
- Required by law,
- Obliged under regulations or legal procedures,
- Requested by legislative or judicial authorities,
- Shared with suppliers and subcontractors under strict data protection agreements.
5. Your Rights
You have the right to:
- Access and review your Data: by submitting a written request via email (info@theworkspacecompany.com) of post.
- Rectify or delete inaccurate Data: contact us via email or post.
- Object to data processing: or withdraw your consent.
- Lodge a complaint with the Data Protection Authority:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Email: contact@apd-gba.be
6. Cookies and Other Technologies
Our websites may use cookies for:
- Essential cookies: for secure identity verification.
- Functional cookies: for personalized browsing experiences.
- Performance cookies: to improve website functionality.
- Third-party cookies: for advertising and analytics.
You can manage cookies through your browser settings.
7. Data Retention
The Workspace Company retains your Data only as long as necessary to provide services in accordance with this privacy policy. Annual evaluations are conducted.
8. Internet Risks and Liability
Use of our websites, mobile applications (if any) and online services implies knowledge and acceptance of the properties and limitations of the Internet. The Workspace Company is not liable for incomplete or inaccurate information or for direct or indirect damages related to the use of the website.
All information provided by The Workspace Company on our websites, mobile applications (if any) and online services and products is for informational purposes only. The Workspace Company obviously tries to keep this information as complete and accurate as possible, but is not responsible for incomplete or inaccurate information and excludes any liability for any direct or indirect damages of any kind arising from or related to the use or (temporary) unavailability of this information.
The content and layout of these websites, any mobile applications, and online services and products are protected by copyright and other applicable intellectual property rights. They may not be reproduced, modified, or used in any other manner without the prior written consent of The Workspace Company.
Disputes related to access to or use of our websites, any mobile applications, and online services and products are governed by Belgian law.
9. Changes
The Workspace Company reserves the right to modify this privacy policy. This policy was last updated on 16.09.2021.
Company Details:
The Workspace Company BV
Galgenveldstraat 6, 8700 Tielt
BE 0790.246.627
Websites: www.theworkspacecompany.com
Tel: +32 51 80 68 03
Email: info@theworkspacecompany.com
Delivery methods
For the shipment of orders, we use the services of DPD and other partner carriers. Orders placed just before the weekend may take slightly longer to arrive. At this time, we only deliver to Belgium, the Netherlands, Germany, and France. Please note that international orders may have a longer delivery time. Shipments outside this region are available upon request.
Shipping Speeds and Delivery Times
The shipping speed and delivery time depend on the type of product and its availability. Some products are shipped directly from our suppliers, while others are typically dispatched from our warehouse in Tielt within 14 days after arriving at the warehouse. Customers are kept informed about the delivery time through digital communication channels.
Order Not Received?
Once your order has been processed, you will receive an email from us. Delivery times are provided online with the product information. If you have not received your order within the specified delivery period, please contact us no later than two weeks after the estimated delivery date athelpdesk@theworkspacecompany.com.
Entered the Wrong Shipping Address?
Send as quickly as possible an e-mail to helpdesk@theworkspacecompany.com. In some cases, we may still be able to correct the address before the delivery is made. If this is not possible, the package will be returned to us. Should a new delivery need to be scheduled, additional shipping costs will apply.
Want to Modify or Cancel Your Order?
Due to our fast shipping process, it’s possible that your order has already been processed by the carrier. Therefore, we cannot guarantee that modifications are still possible. If you wish to adjust or cancel your order, please send an email as soon as possible tohelpdesk@theworkspacecompany.com.
The Workspace Company reserves the right to amend this shipping and delivery policy. This policy was last updated and revised on 20.02.2025.
As a consumer, you have the right to revoke your declaration of intent to purchase goods remotely within 14 days, without giving any reason. This right of revocation does not apply to purchases made by VAT Liable persons/companies.
The withdrawal period is 14 days and begins the day after receipt of the goods.
To exercise the right of withdrawal, please contact:
The Workspace Company
Galgenveldstraat 6
8700 Tielt
Tel: +32 51 80 68 03
Email: info@theworkspacecompany.com
To exercise the right of withdrawal, it is sufficient for you to send the communication about the use of the right of withdrawal before the expiration of the withdrawal period.
If you exercise your right of withdrawal, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs, which result from the choice of a delivery method other than the standard delivery offered by us) immediately and, at the latest, within 14 days from the day on which your communication regarding the withdrawal from your purchase is received by us. For this refund, we will use the means of payment you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged a fee because of this refund.
If the object of your purchase has already been delivered during the revocation period, you must return to us the goods in question in their original condition. You are responsible for the cost of the return shipment, unless expressly agreed otherwise with you. Depending on the condition of the returned goods and/or their packaging, it may not be possible to refund the full original value.
Last revision 20.02.2025